Discount Pantry Shipping Policy
At Discount Pantry, we strive to streamline the shipping process for our customers. We're dedicated to ensuring timely and efficient delivery of your purchases. Please be aware that we ship exclusively within the contiguous 48 states of the USA.
Once your payment is confirmed, our suppliers typically dispatch products within 2-4 business days. You can expect your items to arrive within 5-8 business days from the date of your order.
It's important to highlight that Discount Pantry does not ship to PO Boxes. Orders with a PO Box as the shipping address might be declined or canceled to remain consistent with our suppliers' shipping guidelines. Some products in our collection have restrictions against being shipped to PO Boxes.
For a closer look at your orders and their respective shipping details, navigate to your Discount Pantry Order Manager. Within this section, when you select an order, the shipping details will be displayed under “Delivery Info”.
If an order addressed to a PO Box is processed inadvertently, please note that such orders may be subject to cancellation. If you mistakenly use a PO Box address, kindly contact us to provide an alternate shipping address.
Our adherence to this policy ensures alignment with our suppliers' stipulations. For further questions or information, please contact us via our designated page.
Shipping Rates:
The shipping cost is determined by your order, and you can check the shipping cost on the checkout page.
| Rate Name | Condition | Price |
|---|---|---|
| Flat-Rate Weight Based 1lb | 0lb–1lb | $4.95 USD |
| Flat-Rate Weight Based 5lb | 1.01lb–5lb | $6.95 USD |
| Flat-Rate Weight Based 10lb | 5.01lb–10lb | $10.95 USD |
| Flat-Rate Weight Based 15lb | 10.01lb–15lb | $13.95 USD |
| Flat-Rate Weight Based 20lb | 15.01lb–20lb | $16.95 USD |
| Flat-Rate Weight Based 25lb | 20.01lb–25lb | $19.95 USD |
| Flat-Rate Weight Based 30lb | 25.01lb–30lb | $22.95 USD |
| Flat-Rate Weight Based 40lb | 30.01lb–40lb | $32.95 USD |
| Flat-Rate Weight Based 50lb | 40.01lb–50lb | $42.95 USD |
| Flat-Rate Weight Based 50lb | 50.01lb and up | $66.39 USD |
Shipping Status:
Once your order ships, you will receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We are aware of the delivery date or date range provided at checkout, and we will ensure the items are delivered within that timeframe.
Order Changes:
Please contact us immediately if you need to make any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order but still haven't received it, even though the tracking status shows it has been delivered, we recommend that you contact the courier to locate your shipment. If the problem persists, please email us at info@discountpantry.com.
For further inquiries:
If you have any further questions about shipping, please contact our customer service at:
Phone: +1 760-593-7133
Email: info@discountpantry.com