Last Updated: May 15, 2025
OVERVIEW
This Privacy Policy describes how Discount Pantry ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from discountpantry.com (the "Site"), or otherwise communicate with us.
Please read this Privacy Policy carefully. By using the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using the Site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Upon updating the policy, we'll highlight the changes on our Site and update the "Last updated" date at the top of this page. Your continued use of our Site after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
INFORMATION WE COLLECT
Personal Information You Provide Directly
When you use our Site, we collect personal information that you provide directly to us, which may include:
- Contact Information: Name, email address, mailing address, phone number
- Account Information: Password and username (if you create an account)
- Payment Information: Credit card details, billing address (note that payment information is processed by our secure payment providers and we do not store complete credit card information on our servers)
- Order Information: Products purchased, order history, shipping preferences
- Communication Information: Messages you send to us through contact forms, email correspondence, or customer service interactions
- Preferences: Your preferences related to products, communications, and website features
- Survey Responses: Responses to surveys or feedback forms you complete
Information Collected Automatically
When you access or use our Site, we may automatically collect certain information about your device and usage, including:
- Device Information: Browser type, operating system, device type, and settings
- Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring website, and IP address
- Location Information: General location inferred from IP address
- Cookie Data: Information collected through cookies, web beacons, and similar technologies
Information From Third Parties
We may receive information about you from other sources, including:
- Service Providers: Our e-commerce platform (Shopify), payment processors, shipping partners, and other service providers
- Analytics Partners: Companies that help us analyze Site usage and performance
- Marketing Partners: Companies that help us reach potential customers
- Business Partners: Wholesale partners, suppliers, or other business relationships
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Order Processing and Customer Service
- Processing your orders and payments
- Shipping products to you
- Providing customer service and support
- Communicating with you about your order status
- Managing your account
Business Operations
- Improving and optimizing our Site and product offerings
- Analyzing trends and user behavior
- Managing inventory and product availability
- Preventing fraud and ensuring secure transactions
- Complying with legal obligations
Marketing and Communication
- Sending you promotional emails about new products, special offers, or other information we think you may find interesting (if you've opted in)
- Providing personalized product recommendations
- Conducting surveys and collecting feedback
- Responding to your inquiries and communication requests
- Notifying you about changes to our policies or services
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing and purchasing behavior. These technologies help us improve site functionality, personalize content, and analyze site traffic.
Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our Site
- Marketing Cookies: Track your browsing habits to deliver targeted advertising
Your Cookie Choices
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the features of our Site.
HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Shipping and fulfillment companies
- Marketing and advertising partners
- Analytics providers
- Customer service and support providers
- IT and cloud service providers
These service providers are only allowed to use your personal information as necessary to provide these services to us and are required to maintain the confidentiality of your information.
Business Transfers
If Discount Pantry is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information when we believe disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Discount Pantry, our customers, or others
With Your Consent
We may share your personal information with third parties when you have given us your consent to do so.
DATA RETENTION
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain:
- Order information for business and tax purposes
- Customer service communications to improve our service quality
- Account information for as long as your account is active or as needed to provide you services
DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information:
Access and Control
You may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request portability of your personal information
- Withdraw consent where we rely on consent for processing
Marketing Communications
You can opt out of receiving marketing communications from us by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly at help@discountpantry.com
- Adjusting your communication preferences in your account (if applicable)
Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Our Site does not currently respond to "Do Not Track" signals.
CHILDREN'S PRIVACY
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.
INTERNATIONAL DATA TRANSFERS
Discount Pantry is based in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Site, you consent to the transfer of your information to the United States, which may have different data protection rules than those in your country.
CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other California privacy laws:
- Right to know what personal information is collected, used, shared or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising their CCPA rights
To exercise your California privacy rights, please contact us using the information in the "Contact Us" section below.
NEVADA PRIVACY RIGHTS
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to help@discountpantry.com.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting to our Site. We encourage you to check this page periodically for the latest information on our privacy practices.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Discount Pantry
Email: help@discountpantry.com
Phone: +1 760-593-7133
Address: 5708 Twilight Chase Street, Las Vegas, Nevada 89130, United States