Final Sale & Inventory Notice
At Discount Pantry, we focus on offering unbeatable prices on trusted brands by sourcing closeout, shelf-pull, and short-dated inventory. This model allows us to deliver exceptional value, but it also means our return policy is structured differently from traditional retailers.
Because of the nature of our inventory, all sales are final. We do not accept returns or offer refunds except in cases where a product arrives damaged, defective, or materially incorrect.
Products that are considered final sale include, but are not limited to:
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Perishable goods, including food, beverages, and nutritional supplements
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Health, beauty, and personal care items
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Custom, bundled, or limited-run products
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Hazardous or flammable materials
We encourage customers to carefully review all product details, expiration dates, and item quantities before completing a purchase. If you have any questions about a product's condition or eligibility prior to ordering, please reach out to us at help@discountpantry.com.
Due to the deeply discounted nature of our catalog, we are not able to accommodate returns based on buyer's remorse, preference changes, or subjective dissatisfaction such as color, flavor, size, or packaging differences. Our pricing reflects this policy and supports our ability to continue offering exceptional deals.
Damaged, Defective, or Incorrect Items
At Discount Pantry, we are committed to ensuring that your orders arrive in excellent condition. However, in the rare event that your package is damaged or contains incorrect items, we are here to assist you through the claims process. To effectively advocate on your behalf with our shipping partners—primarily USPS, UPS, and FedEx—we require your cooperation in adhering to the following guidelines.
Immediate Action Required
If you receive a damaged or incorrect item, please contact us within 7 calendar days of delivery at help@discountpantry.com. Include your order number and clear, unedited photos of:
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The outer shipping box with the shipping label visible
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The damaged or incorrect item(s)
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The internal packaging materials
Prompt reporting is crucial, as carriers have strict timelines for filing claims:
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USPS: Claims must be filed within 60 days of the mailing date.
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UPS: Claims must be filed within 60 days of the scheduled delivery date.
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FedEx: Claims for damaged or missing contents must be filed within 60 calendar days from the shipment date for U.S. packages.
Retain All Packaging Materials
Carriers often require physical inspection of the damaged items and packaging. Therefore, do not discard any of the following until the claim is fully resolved:
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Original shipping box
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All packaging materials (e.g., bubble wrap, foam inserts)
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Damaged or incorrect items
Failure to retain these materials may lead to claim denial, as per USPS guidelines: "If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received."
Documentation Requirements
To process your claim efficiently, please provide:
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Proof of purchase (e.g., order confirmation email or receipt)
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Photographs as detailed above
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Detailed description of the issue
This documentation is essential for filing claims with carriers and may also be required by our insurance partners.
Shipping Refunds
In addition to product refunds or replacements, we aim to recover shipping costs when applicable. However, carriers require comprehensive evidence to process such refunds. Without the necessary documentation and adherence to the guidelines outlined above, we may be unable to secure a refund for the shipping charges.
Our Commitment
We understand that dealing with damaged or incorrect shipments can be frustrating. Our team is dedicated to assisting you through the claims process and will work diligently to resolve the issue. Your cooperation in following these guidelines ensures a smoother and more effective resolution.
If you need assistance with filing a claim or have any questions regarding this process, please do not hesitate to contact our customer service team at help@discountpantry.com or call us at +1 760-593-7133.
Return Process
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To initiate a return, please contact us at help@discountpantry.com within 7 calendar days of receiving your order. Your message must include:
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Your full name and order number
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A clear explanation of the issue (e.g., wrong item, damage, defect)
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Supporting evidence such as photos of the product, packaging, and shipping label
Once we receive your request, we will evaluate it based on the condition of the product, the reason for the return, and whether it qualifies under our return policy. If your return is approved:
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We will email you a prepaid return shipping label (if eligible) and instructions for securely packaging the item for return.
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You must ship the item back to us within 5 business days of receiving the return label.
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Once we receive the return and inspect the item, we will send you an email confirming the outcome.
If the return is approved, we will process a refund to your original payment method. Please allow 3 to 5 business days for the credit to appear, depending on your bank or credit card issuer.
Important Notes
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Returned items must be unopened, unused, and in the same condition received, with all original packaging intact.
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Items returned without authorization or past the return window will not be accepted or refunded.
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If your return is related to a shipping issue (e.g., damage or incorrect item), refer to the Carrier Requirements and Damage Claims section for documentation requirements.
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Wholesale Orders
All wholesale orders are considered final sale and are not eligible for return or refund under normal circumstances. This includes all case packs, bundles, pallets, and volume-tier purchases.
We strongly encourage wholesale buyers to inspect shipments immediately upon delivery. If any item arrives damaged, short, or materially incorrect, you must notify us within 3 business days of receipt. Reports received after this window will not be reviewed or approved.
To submit a claim, email help@discountpantry.com with:
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Your wholesale order number
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Photos of the entire shipment, including all affected items and packaging
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A detailed description of the discrepancy or damage
Please retain all boxes, packaging, and product until the issue is resolved. We may require additional documentation or inspection depending on the nature of the claim.
Because our wholesale inventory consists of closeouts, overstock, and short-dated goods, we do not accept returns based on:
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Unexpected expiration dates (all are clearly marked prior to purchase)
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Packaging variation (e.g., retail vs. club pack formats)
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Preference-based concerns (brand mix, pricing shifts, overbuying)
We fulfill wholesale orders exactly as listed at the time of purchase. Buyers are responsible for understanding the condition, quantity, and expiration terms before placing large-quantity orders.
Discount Pantry reserves the right to deny any claim that lacks supporting documentation, falls outside of the 3-day window, or appears to be fraudulent. This policy exists to protect pricing integrity and ensure fairness across all buyers.
Order Cancellations
All wholesale orders placed through Discount Pantry are strictly final sale and are not eligible for return, refund, or cancellation under normal circumstances. This includes—but is not limited to—all case packs, multi-packs, curated bundles, pallets, truckloads, and volume-tier discounted orders.
Our wholesale pricing reflects liquidation-grade margins, rapid turnover, and limited-time availability. To maintain fairness across all buyers and ensure inventory continuity, we do not make exceptions for overordering, preference-based dissatisfaction, or listing misreads. You are purchasing closeout inventory, and responsibility for due diligence rests with the buyer.
Inspection & Claims – Time-Sensitive and Evidence-Based
We strongly encourage all wholesale buyers to inspect their shipment immediately upon delivery. If you believe your shipment includes damaged, missing, or materially incorrect items, you must notify us within 3 business days of delivery. Claims submitted after this window will not be reviewed or approved under any circumstances.
To submit a claim, email help@discountpantry.com with all of the following:
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Your wholesale order number
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A detailed explanation of the issue (shortage, damage, mispick, etc.)
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Clear, unedited photos of:
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The outer box and shipping label
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A full layout of the shipment as received
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Close-ups of any affected items, damage, or incorrect SKUs
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Confirmation that all original packaging has been retained
Important: Do not discard any product, packaging, boxes, or labels until the matter is fully resolved. We may require additional documentation, third-party inspection, or return of affected items depending on the nature of the claim.
What Does Not Qualify for a Return or Refund
Due to the nature of our wholesale catalog, the following concerns do not qualify as valid reasons for return, refund, or credit:
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Expiration Dates: All expiration windows are clearly marked in listings. We do not accept returns for items that are close-dated, short-dated, or marked as expiring within 6–12 months.
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Packaging Differences: Variations in packaging (club pack vs. retail, bilingual packaging, updated design, etc.) are not grounds for refund.
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Assortment or Brand Mix Preferences: We do not accept returns because an item mix did not meet resale expectations.
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Overbuying or Pricing Shifts: We do not accept responsibility for buyer-side inventory planning, changes in market demand, or pricing fluctuations.
Accountability and Fraud Prevention
Discount Pantry reserves the right to reject any claim that:
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Is submitted after the 3-business-day reporting window
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Lacks clear photo documentation or order reference
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Conflicts with recorded order fulfillment or carrier delivery logs
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Appears abusive, opportunistic, or fraudulent in nature
We aggressively monitor claim trends to protect honest buyers and maintain long-term pricing integrity across all accounts.
Buyers who repeatedly attempt to manipulate the wholesale claim process, request order cancellations after confirmed payment, or threaten chargebacks outside policy guidelines may be denied future access to wholesale pricing and subject to permanent account restriction.
Contact Us
We're here to help. Whether you have a question about our return policy, need clarification on your order, or want guidance before placing a purchase, our support team is ready to assist.
For all return-related inquiries or order issues, please contact us through the following channels:
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Email: help@discountpantry.com
Please include your order number, full name, and a detailed description of your issue. For damage claims, be sure to attach clear photos of the item(s), packaging, and shipping label so we can resolve your case efficiently.
Email is our preferred method of communication for documentation and tracking purposes. -
Phone: +1 760-593-7133
Our phone support is available Monday through Friday, 9:00 AM – 4:00 PM PST. If we are assisting other customers when you call, please leave a clear voicemail with your name, phone number, and order number so we can return your call as soon as possible. -
Mailing Address:
Discount Pantry
5708 Twilight Chase Street
Las Vegas, Nevada 89130
United States
Please note that order changes, cancellations, or damage claims must be submitted in writing via email. We do not accept return approvals or cancellation confirmations by voicemail or social media.
We aim to respond to all support emails within 1–2 business days. High-volume periods may result in slightly longer response times, but we process all requests in the order received.