All orders placed before 12PM PST Monday through Friday ship out the same day. Orders placed after 12PM PST will ship the next business day. Weekend orders are processed on Monday.

We primarily ship via USPS, but also use FedEx and UPS depending on the package size and destination.

We use the following carriers:

• USPS - Our primary shipping carrier for most orders
• FedEx - Used for some larger shipments
• UPS - Used for some larger shipments

Delivery timeframes depend on the shipping method selected at checkout:

• Standard Shipping: Typically 3-5 business days
• Expedited Shipping: 2-3 business days
• Priority Shipping: 1-2 business days

Remember that all regular orders placed before 12PM PST Monday-Friday ship out the same day, which gets your package moving quickly!

For wholesale orders:

• All wholesale orders ship within 1-2 business days
• Truckload orders may take 3-5 business days to arrange freight
• If you have a preferred freight carrier, we can accommodate your request
• Otherwise, we'll use our preferred carrier and the buyer is responsible for freight costs

If your tracking shows no movement for an extended period:

1. Contact our customer support team immediately
2. We'll initiate a trace with the carrier
3. Once the carrier confirms the package is lost, we'll arrange a replacement or refund

Please contact our customer support team as soon as possible if you suspect your package is lost.

We accept returns within 7 days of delivery for most items. To qualify for a return:

• Items must be in original condition
• All original packaging must be included
• You must have proof of purchase

To initiate a return, please contact our customer support team at help@discountpantry.com.

If your item arrives damaged:

1. Take photos of the damaged item and packaging
2. Contact our customer support team at help@discountpantry.com within 48 hours of delivery
3. We'll offer a replacement or refund after reviewing your photos

We strive to handle damaged item claims as quickly as possible.

If you receive an item different from what you ordered:

1. Take a photo of the incorrect item
2. Contact our customer support team at help@discountpantry.com
3. We'll arrange for return shipping at our expense
4. Once confirmed, we'll ship the correct item to you

We pride ourselves on accuracy, but mistakes can happen. We'll make it right!

Our products are genuine, shelf-ready items that we source through various channels:

• Excess inventory from retailers and manufacturers
• Package updates that result in previous inventory being sold at a discount
• Bulk purchases that allow us to pass savings on to you

All items are guaranteed authentic and in the condition described in the product listing.

At DiscountPantry.com, we're transparent about expiration dates for all applicable products:

• All expiration information is clearly listed in the product title and description
• If a product has a short expiration date or is past its "best by" date, this will be explicitly mentioned
• We ensure all expiration information is accurate so you can make informed purchasing decisions

If you have questions about a specific product's expiration date, please contact us at help@discountpantry.com before ordering.

We offer several product formats:

• Single Units - Individual items at discounted prices
• Bundle Packs - Multiple items grouped together for additional savings
• Case Packs - Full cases of the same product (often for wholesale)

Product listings clearly state the quantity and format. Bundle packs are an excellent way to save even more on products.

To qualify for wholesale access:

1. Submit an application through our Wholesale Portal
2. Provide your resale certificate or business documentation
3. Our team will verify your information within 1-2 business days
4. Once approved, you'll have access to case packs and pallet deals

Wholesale accounts receive special pricing and access to exclusive bulk inventory.

Our minimum order quantities vary by category:

• Supplements: 12 units minimum
• Beauty: 24 units minimum
• Grocery: 48 units minimum

These minimums apply to each category in your order, not each individual product.

Our pallet deals offer maximum savings for resellers:

• 600-800+ items per pallet depending on product category
• Mixed brands, all shelf-ready with retail packaging
• Typical savings of 50-70% off retail pricing
• Detailed manifest provided with each pallet

Pallets are available in category-specific options (Beauty, Grocery, etc.) or mixed categories.

For wholesale shipping:

• All wholesale orders ship within 1-2 business days
• Truckload orders may take 3-5 business days to arrange freight
• You may use your preferred freight carrier if desired
• Otherwise, we'll use our preferred carrier and you'll be responsible for freight costs

For specific shipping questions, please contact our wholesale department directly.

You can track your order in several ways:

1. Log into your DiscountPantry.com account and view your order history
2. Click the tracking link in your shipment confirmation email
3. Contact our customer support team with your order number

Tracking information is typically available within 24 hours of order placement.

Because we process orders quickly:

• Order modifications or cancellations must be requested within 1 hour of placement
• Once an order has been processed for shipping, it cannot be modified or canceled
• If you need to make changes after this window, you'll need to return the order once received

Please contact customer support immediately at help@discountpantry.com if you need to modify or cancel a recent order.

DiscountPantry.com has been providing discounted, shelf-ready goods since 2018. In that time, we've:

• Shipped hundreds of thousands of orders to satisfied customers
• Built strong relationships with suppliers and manufacturers
• Developed efficient systems to bring you the best deals possible

Our experience in the ecommerce space allows us to offer exceptional value while maintaining high service standards.